Hey Creators,

You can find information regarding sanctions placed against avatar products and accounts found to violate our operating policies during the month of November 2024.

Avatar products confirmed to infringe intellectual property or violate operational policies have been permanently restricted. Additionally, certain Creators responsible for producing these items have been imposed a 30-day restriction on releasing new products.

The MapleStory Worlds team will continue reviewing reported cases to address products that violate operational policies.

For detailed information regarding sanctions and related actions, please refer to the information below.

▶ Sanction Reason

Per MSW Content Production IP Usage Guide and MapleStory Worlds Creator Terms of Use, world or product violating operation policy

▶ Sanction Severity

30-day restriction on releasing new products

▶ Accounts with 30-day New Product Release Restriction (4 accounts)

Profile Name	Account Code
oo****	Yb***
o**	3X***
ooo****	Sh***
on****	QE***

▶ Sanctioned Products (194 products)

Per MSW Content Production IP Usage Guide and MapleStory Worlds Creator Terms of Use:

- Contents including personally identifiable information (179 products)

- Avatar violating operational policies (inappropriate, advertisement, etc.) (15 products)

▶ Sanction Severity

- Permanent restriction on the use of the avatar product + appearance of the avatar product will be modified.

▶ Sanction Measures

- Avatar products found to violate operational policies have been permanently restricted.

If you have purchased these sanctioned avatar products, they will not be removed from your closet. However, their appearance and other details will be modified to reflect their sanction status.

- Refunds for sanctioned products will be processed following the MapleStory Worlds Creator Terms of Use VI. DISPUTE RESOLUTION policy.

- For detailed information on refunds, please refer to your purchase receipt.

Sincerely,

The MapleStory Worlds Team